Refund policy

Fiddle Squish LLC Return and Refund Policy

We accept return requests within 30 days after delivery.

Eligibility
To be eligible for a return, an item must be unused, unopened, and in the same condition in which it was received, with its original packaging and proof of purchase. For health and safety reasons, opened slime, putty, sensory compounds, personal-care items, customized or print-on-demand products, gift cards, and items marked final sale cannot be returned.

Starting a return
Email hello@fiddlesquish.com with your order number and the reason for your request. Do not mail an item until we approve the return and provide return instructions and the authorized return address. Items sent without prior authorization may not be accepted.

Change-of-mind returns
Customers are responsible for return-shipping costs for eligible change-of-mind returns. Original shipping charges are not refundable.

Damaged, defective, missing, or incorrect items
Please contact us within 30 days of delivery. Include your order number and clear photos or video of the item, packaging, and shipping label. After review, we may offer a replacement or refund. A physical return is usually not required for confirmed fulfillment errors or damaged products.

Cancellations
Contact us as soon as possible if you need to cancel. Orders may be canceled and refunded only before processing or shipment begins. Orders that have entered processing or shipped cannot be canceled. Customized, print-on-demand, or preorder products may not be cancelable after fulfillment payment has been submitted.

Refunds
We will notify you when a refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the credit. If 15 business days have passed since approval, contact us at hello@fiddlesquish.com.

Questions
Email hello@fiddlesquish.com or call 602-621-9291.